Terms and Conditions

1. About XLR8ed Learning

These Terms and Conditions govern your enrolment in online exam preparation courses offered by XLR8ed Learning Ltd. (“XLR8ed Learning,” “we,” “us,” or “our”), a corporation based in Greater Sudbury, Ontario, Canada. Our courses are accessible through our website at xlr8edlearning.ca and delivered through our learning management system at tradeexamprep.ca.

2. No Guarantee of Results

Nothing in these Terms and Conditions, on our website, or in our course materials constitutes a representation, guarantee, or promise that enrolment in an XLR8ed Learning course will produce a particular result, including passing a Red Seal exam. Results depend on the effort, preparation, and individual circumstances of each enrollee.

3. Course Access and Delivery

3.1 Access Durations

XLR8ed Learning offers access durations ranging from 1 Day to 10 Weeks, as well as the Commitment to Completion Plan described in Section 4. Access durations are timed to the minute from the moment of enrolment. If you enrol on a Friday at noon with a 4-week duration, your access will end exactly four weeks later at noon on Friday. Plan your enrolment date accordingly.

3.2 Platform Availability

XLR8ed Learning will make reasonable efforts to ensure the course platform is available at all times. However, XLR8ed Learning is not liable for any loss resulting from delays in delivery, platform downtime, scheduled maintenance, or technical issues beyond our reasonable control.

3.3 Course Content

XLR8ed Learning courses are self-paced online exam preparation resources. All course content is accessed through our learning management system. XLR8ed Learning reserves the right to update, revise, or modify course content at any time. Updates are made regularly to reflect curriculum revisions, client feedback, and industry changes.

3.4 Extending Access

Once your access duration expires, your progress and work are saved. You may purchase a new access duration at any time through xlr8edlearning.ca and your progress will be available to you upon re-enrolment.

4. Commitment to Completion Plan

4.1 What the C2C Plan Includes

The Commitment to Completion Plan (“C2C Plan”) provides enrollees with an initial 10-week access duration. If an enrollee writes their Red Seal exam and does not pass, XLR8ed Learning will provide coupon codes for 4 additional weeks of course access prior to each subsequent exam attempt, for as many attempts as are required until the enrollee passes their Red Seal exam.

4.2 Proof of Exam Attempt Required

To receive additional access under the C2C Plan, the enrollee must provide a valid, original government-issued Red Seal exam report confirming the exam was written. XLR8ed Learning reserves the right to verify the authenticity of any exam report submitted. Additional access will not be granted without a valid exam report.

4.3 No Limit on Attempts

There is no limit on the number of additional access periods provided under the C2C Plan, provided the enrollee continues to submit a valid exam report prior to each request for additional access.

4.4 C2C Plan is Non-Transferable

The C2C Plan applies to the individual enrollee and the specific trade for which it was purchased. It is not transferable to another person or another trade.

5. Payment

5.1 Currency

All fees are quoted and payable in Canadian dollars (CAD).

5.2 Payment Method

Payment is processed securely through WooPayments at the time of purchase. By completing your purchase, you authorise XLR8ed Learning to charge your credit card for the amount displayed at checkout.

5.3 Per-Person Enrolment

Course fees are charged on a per-person basis. Each enrolment provides access to one individual only and may not be shared.

6. Refunds and Withdrawals

6.1 Refund Window

Refund requests must be submitted by email to client.support@xlr8edlearning.ca within 48 hours of purchase.

6.2 Refund Calculation

Approved refunds are subject to a charge of $15.00 CAD per day of access used, calculated from the date and time of enrolment to the date and time the refund request is received. The remaining balance will be refunded to the original payment method.

6.3 No Refunds After Access Expires

No refund will be issued after the purchased access duration has expired.

6.4 C2C Plan Refunds

Refund requests for the C2C Plan are subject to the same 48-hour window and per-day charge as standard access durations. Once additional access has been issued under the C2C Plan following a failed exam attempt, no refund will be available for that access period.

6.5 Non-Refundable Fees

Except as stated in this Section, all fees paid to XLR8ed Learning are non-refundable.

7. Restrictions on Use

7.1 Personal and Non-Commercial Use Only

XLR8ed Learning course content — including all questions, explanations, curriculum materials, documents, and files available through the learning management system (“Courseware”) — is provided for the personal, non-commercial use of the enrollee only. Course access may not be shared, resold, redistributed, or used for any commercial purpose.

7.2 Intellectual Property

All Courseware and course materials developed, created, or used by XLR8ed Learning are and shall remain the sole and exclusive property of XLR8ed Learning Ltd. and its licensors. No right, title, or interest in any XLR8ed Learning trademarks, service marks, or trade names is granted by these Terms.

7.3 Prohibited Actions

Enrollees may not copy, modify, transfer, reverse engineer, disassemble, decompile, translate, assign, loan, sell, or distribute any XLR8ed Learning Courseware or any part thereof. Enrollees may not attempt to derive the source code of any software associated with the course platform.

7.4 Account Security

Enrollees are responsible for maintaining the confidentiality of their account credentials and for all activity that occurs under their account. Any unauthorised access to your account should be reported to client.support@xlr8edlearning.ca immediately.

8. Privacy and Anti-Spam Compliance

8.1 Privacy

XLR8ed Learning collects and handles personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and our Privacy Policy, available at xlr8edlearning.ca/privacy-policy/.

8.2 Marketing Communications

XLR8ed Learning complies with Canada’s Anti-Spam Legislation (CASL). We will only send commercial electronic messages to enrollees who have provided express consent. Consent may be withdrawn at any time by following the unsubscribe instructions in any marketing email or by contacting us at client.support@xlr8edlearning.ca.

9. Disclaimer of Warranties

XLR8ed Learning provides its courses and Courseware on an “as is” basis. To the fullest extent permitted by applicable law, XLR8ed Learning expressly disclaims all warranties, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, and security. XLR8ed Learning does not warrant that the course platform will be uninterrupted, error-free, or free from viruses or other harmful components. XLR8ed Learning does not guarantee network security and accepts no responsibility for the security of your electronic environment.

10. Limitation of Liability

To the fullest extent permitted by applicable law, XLR8ed Learning’s aggregate liability to any enrollee shall not exceed the total amount paid by that enrollee for the course that is the subject of the claim. In no event shall XLR8ed Learning be liable for any indirect, punitive, special, incidental, or consequential damages, even if XLR8ed Learning has been advised of the possibility of such damages. XLR8ed Learning is not liable for any services or products provided by third-party vendors, developers, or consultants.

11. Force Majeure

XLR8ed Learning shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, national emergency, fire, storm, labour disputes, acts of hackers or vandals, or acts of civil or military authority.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Canada and the Province of Ontario. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the Province of Ontario.

13. General

13.1 Entire Agreement

These Terms and Conditions constitute the entire agreement between XLR8ed Learning and the enrollee with respect to the subject matter herein and supersede all prior negotiations, understandings, or agreements on the same subject matter.

13.2 Severability

If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.

13.3 No Waiver

A waiver of any provision of these Terms and Conditions does not constitute a waiver of any other provision.

13.4 Assignment

These Terms and Conditions are not assignable or transferable by the enrollee without the prior written consent of XLR8ed Learning. XLR8ed Learning may assign its rights and obligations under these Terms and Conditions without restriction.

13.5 Notices

All notices to XLR8ed Learning under these Terms and Conditions should be sent by email to client.support@xlr8edlearning.ca. XLR8ed Learning may provide notices to enrollees by email to the address provided at the time of enrolment.

13.6 Independent Contractors

The relationship between XLR8ed Learning and the enrollee is that of independent contractors. Nothing in these Terms and Conditions creates a partnership, joint venture, agency, or employment relationship between the parties.